Shipping & Delivery
Shipping & Delivery
Thank you for shopping with Skincare In USA. We are committed to processing and delivering your order as efficiently as possible. Please review the information below to understand our shipping procedures.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Please note:
- Orders are not processed on weekends or public holidays.
- During promotional events or holiday seasons, processing times may be extended.
- Processing time is separate from shipping time.
Once your order has been prepared for shipment, you will receive a confirmation email with tracking information when available.
Shipping Time
Delivery times vary depending on your location, shipping method, customs clearance, and carrier operations.
Estimated delivery times are provided for reference only and are not guaranteed.
Unexpected delays may occur due to:
- Severe weather conditions
- Customs inspections
- Carrier delays
- High shipping volumes
- Public holidays
- Other circumstances beyond our control
We appreciate your patience should any delays occur.
Shipping Destinations
We currently ship to eligible destinations available during checkout.
If shipping is unavailable for your location, you will be notified before completing your purchase.
Shipping Fees
Shipping costs are calculated during checkout based on factors including:
- Delivery destination
- Order weight
- Package dimensions
- Selected shipping method
Any applicable shipping charges will be displayed before payment is completed.
Order Tracking
When tracking is available, you will receive a tracking number via email after your order has been shipped.
Please allow 24–72 hours for tracking information to become active after shipment.
Tracking updates are provided directly by the shipping carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is submitted, processing or delivery delays may occur.
If you notice an error in your shipping address, please contact us immediately at:
While we will do our best to assist, we cannot guarantee address changes once an order has entered processing or has been shipped.
Lost Packages
If your package appears to be lost in transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the shipment and assist in resolving the issue whenever possible.
Please note that investigation timeframes are determined by the shipping carrier.
Delivered but Not Received
If tracking indicates that your package has been delivered but you cannot locate it, we recommend that you:
- Check around your delivery location.
- Ask family members or neighbors.
- Contact your local delivery carrier.
- Verify the shipping address used for your order.
If you still require assistance, please contact our support team.
Customs & Import Duties
For international shipments, customs duties, taxes, import fees, or other government charges may apply depending on your country's regulations.
These charges are the responsibility of the customer unless otherwise stated.
Customs processing may also affect delivery times.
Multiple Shipments
Orders containing multiple products may occasionally be shipped in separate packages.
If this occurs, each shipment will have its own tracking information when available.
Damaged Packages
If your package arrives visibly damaged, please:
- Take clear photographs of the packaging and contents.
- Contact us within 7 days of delivery.
- Include your order number and supporting images.
We will review your request and work toward an appropriate resolution.
Contact Us
If you have any shipping-related questions, please contact:
Email: support@skincareinusa.com
Our customer support team will be happy to assist you.